2 Things Every Agent Needs to Know
Posted by Jennifer Nausin on Thu, Sep 24, 2009 @ 05:31 PM
We are fortunate enough to have Kristin Minich, AVP of Floodplus guest blogging this week with "2 Things Every Agent Needs to Know"
Customer Care should be part of everyone's job description. By taking care of the customer you are taking care of the business, cultivating leads, providing E&O protection, and increasing sales.. But in every organization there are those people - the customer facing people - whose primary responsibility it is to take care of the customer. It's to them I am speaking today, so be sure to make sure that everyone in your organization has a chance to read these tips.
It's especially critical in these challenging times to take Exceptional care of the customers we have, so here are 2 things that I think every customer service person needs to know.
1. Know your products - Know enough to know the difference in the product lines you represent!
In the case of flood insurance:
a. Standard Flood Insurance is available through the federal government's National Flood Insurance Program (NFIP) under the Write Your Own (WYO) program or directly.
b. Excess Flood Coverage An excess flood policy can be used to provide coverage above the standard limits. Also, if someone lives in an area that does not have flood insurance available, they can purchase this type of policy.
2. Do more Professional Training - Training is a necessity for every industry so go out and get more education!
It's in the best interest of the customer for you to show up and be fully prepared for your job. As an insurance agent, training helps you clearly explain the importance of flood insurance protection.
Some easy ways to obtain additional job training: